Head -Estate Services

MAIN FUNCTIONS

Lead and oversee Estate Services operations by providing strategic leadership for corporate events, workplace and facility services, vendor management, and service delivery. Ensure operational excellence, cost efficiency, HSE compliance, and high-quality support services that enhance employee experience, uphold corporate standards, and protect the Company's reputation.

TASKS AND RESPONSIBILITIES

• Develop, implement and continuously improve estate services policies, procedures and service standards aligned with corporate objectives and international best practices
• Lead annual budget formulation process, interface with Cost Control for performance monitoring, and defend budget allocations with NUIMS ensuring optimal resource deployment
• Establish and monitor Key Performance Indicators (KPIs) for all service areas, driving continuous improvement and operational excellence across the function
• Define and communicate standardized procedures and processes for event logistics across all Lagos location entities, ensuring consistency and quality
• Lead end-to-end planning, coordination and execution of all corporate events in Lagos ensuring flawless delivery that upholds Company reputation and brand standards
• Create and maintain comprehensive calendar of recurring and special events, proactively identifying resource requirements and potential conflicts
• Interface with Public Affairs to ensure all event arrangements are fully aligned with broader corporate communication objectives and brand guidelines
• Serve as primary decision-maker and escalation point on event days, resolving last-minute issues and ensuring seamless VIP experiences
• Drive pre-event and post-event reviews, capturing lessons learned (REX) to continuously improve future event delivery
• Ensure optimal workplace environment through effective coordination of cleaning, gardening, office equipment and general facility services
• Manage catering contractors ensuring delivery of high-quality, nutritious and safe meals that meet diverse dietary requirements and Company standards
• Oversee mail room operations, courier services and stationery stores, ensuring efficient, timely and cost-effective service deliver
• Coordinate office furniture and equipment provisioning, evaluating and justifying all requests to optimise resource utilisation
• Ensure timely preparation of residential apartments for new arrivals with appropriate furniture, utilities and welcome amenities
• Establish and enforce Service Level Agreements (SLAs) with all service providers, conducting regular performance reviews and implementing corrective actions
• Ensure all vendors clearly understand their roles, responsibilities and quality expectations for every event and service engagement
• Manage payment processes ensuring timely settlement of contractor invoices in accordance with agreed terms, protecting Company reputation
• Maintain highest standards of integrity and transparency in all contractor dealings, ensuring fair and ethical business practices
• Manage payment processes ensuring timely settlement of contractor invoices in accordance with agreed terms, protecting Company reputation
• Maintain highest standards of integrity and transparency in all contractor dealings, ensuring fair and ethical business practices
• Champion a strong HSE culture within the Estate Services function, ensuring all personnel and contractors understand and fulfil their safety responsibilities
• Guarantee HSE compliance at all corporate events through venue assessments, emergency planning and on-site safety coordination
• Ensure all personnel and contractors under supervision are appropriately trained, competent and continuously monitored for HSE compliance
• Familiarise self and team with COMPANY'S emergency procedures, carrying out assigned responsibilities safely and reporting all incidents, unsafe acts or conditions
• Interface with Industrial Hygiene, HSE, PTM and Medical entities on food safety, water quality monitoring and hygiene compliance, ensuring all catering operations meet the highest standards
• Ensure all event venues, catering facilities and workspaces meet COMPANY'S HSE standards through systematic risk assessments, inspections and corrective action tracking

SKILLS AND QUALIFICATIONS

• University degree (HND/BSc) in Hospitality Management, Business Administration, Facilities Management or related discipline
• Minimum 10 years' experience in corporate services, hospitality, facilities management or event management within a large multinational organisation, with at least 3 years in a supervisory role
• Demonstrated expertise in corporate event management, including planning, coordination and execution of high-profile functions
• Strong financial acumen with experience in budget management, cost control and procurement processes
• Proven vendor management capabilities with track record of establishing and enforcing service level agreements
• Excellent communication and interpersonal skills with ability to engage confidently with senior executives, VIPs and external stakeholders
• Strong organisational skills with ability to manage multiple concurrent priorities under pressure while maintaining attention to detail
• Computer literate with proficiency in Microsoft Office suite and relevant facility/event management systems
• Assertive, detail-oriented personality with capacity to manage stress and make rapid decisions in high-pressure situations
• Knowledge of food safety standards, health regulations and facilities management best practices is highly desirable