UNISUP BW SUPPORT OFFICER

Published
November 3, 2026
Location
LAGOS STATE, Nigeria
Category
Others  
Job Type
Job Nature
STANDARD
Date of Expiry
4TH OF NOVEMBER

Description

MAIN FUNCTIONS

Know, respect, and ensure compliance with the company's Code of conduct.
• BW Reporting Expert
• Defines and Follow-up BW and BI4 usage policy
• Promotes a culture of reporting through BW and BI4
• Ensure the availability and smooth operation of the BW system (FB4, FB8 and FBT) and the existence of appropriate work
procedures

ASSISTANCE
• Assist Affiliate's end-users in using BW and BI solution and queries
• Identifies user needs and propose solutions
• Drives, organizes, and delivers BW and BI training/coaching

MAINTENANCE
• Escalates all necessary requests and ensures their solution
• Contributes in analyzing and developing BW and BI4 template and solution
• Test and validate corrective functions before putting in production
• Installation of BW and BI4 Change releases on both the Test system and production system
• Conduct user interface testing, installation testing, and compatibility testing for all BW usage Platform (BEX, BI4, BW WEB, BW
on Citrix, WAD).

PRODUCTION
• Maintains BW and BI4 systems, e.g., data load from R3, incident, and management
• Analyze and resolve end-user issues on reporting
• Escalates System Regression
• Scheduling and monitoring of routine and on-request data loading
• Building/redesign of process chains for monthly/weekly/daily loads.
• Correct errors on failed process chain and re-loading
• Data loading, scheduling, and monitoring data loads with Full, Delta Init & Update, and Full Repair Request.
• Activate and maintain information providers such as ODS, Info Cubes, Multi Providers, DSO, and Info Sets.
• Master data and transaction data loading into the warehouse BW via the BW workbench.
• Assist Users in Generating Various Complex Reports
• BW and BI4 user access creation and role/authorization maintenance
• BW and BI4 User license Clean up
• Assist the Closure team on report generation
• Conduct GL monthly balance reconciliation between BW and ECC

DEVELOPMENT
• Develops additional queries where required
• Propose system evolutions

QUALITY
• Identify data quality gaps for SAP data and non-respect of SAP processes and help users and the hierarchy for correction
• Ensures respect of quality standards
• Ensures coherence with template solution

REPORTING
• Controls and publishes the progress of actions/system interventions
• Communicates to users on evolutions

ACCOUNTABILITIES

Responsible for the availability and smooth operation of the BW/BI4 systems (FB4, FB8, and FBT).
• Ensures that the BW systems (FB4, FB8 and FBT) are in sync with the ECC systems.
• Ensures anomalies are corrected within the shortest time.
• Ensures that the integration test is properly done.
• Responsible for communication of evolutions to end users.
• Communicate regression to TGITS and ensure resolution.
• Responsible for the data correctness and sync of GLs Monthly Balance between BW and ECC is in sync.
• Ensures all KPI Report run by users are functional and correct.
• Coordinate support to users over weekends and public holidays

Job Requirement

SKILLS AND QUALIFICATIONS

Bachelor’s or equivalent level
• SAP BW/BI solutions consultant certification - Certification / Knowledge of SAP functional modules (FI, SCM, PM or RLM)
• Exceptional data analytical skills - Strong interpersonal skills - Excellent communication skills
• Language skills required for the position: English
• Certification required for the position: - BW Certification / Certification / Knowledge of SAP functional modules (FI, SCM, PM, or
RLM)
• Working knowledge of Enterprise Resource Planning (ERP) Systems—Extensive understanding and knowledge of SAP BW/BI
reporting—Experience with full-cycle SAP implementation
• Minimum 7 years relevant professional experience. - Working knowledge of enterprise
• Extensive understanding and knowledge of SAP BW/BI reporting—Experience with full-cycle SAP implementation

Apply
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