Description
MAIN FUNCTIONS
We are seeking a protocol assistant to provide professional airport protocol and passenger support services for company personnel and guests travelling on local and international flights.
The successful candidate will coordinate passenger movements, airport transfers, luggage handling, shuttle operations, and related travel support activities while ensuring a safe, efficient, and seamless airport experience.
TASK AND RESPONSIBILITIES
- Provide airport protocol assistance and support to company personnel and guests.
- Receive and assist passengers on arrival and departure at the airport.
- Coordinate airport shuttle and circuit bus operations.
- Ensure all expected passengers are accounted for before shuttle departure.
- Coordinate with Immigration, Customs, NDLEA, airlines, and other relevant airport authorities when required.
- Liaise with the travel team regarding accommodation arrangements for unplanned or unexpected passengers.
- Ensure all passenger transportation activities are accurately recorded in the Personnel Transportation Solution (PTS).
- Forecast additional transportation requirements based on assigned flights and passenger movements.
- Supervise passenger luggage handling and assist with the recovery of missing or delayed luggage.
- Maintain and update protocol-related information in the General Services Support System (G3S) on a daily basis.
- Prepare and submit weekly protocol activity reports to the Sectional Head.
- Supervise airport drivers and monitor their activities to ensure safe and efficient passenger transportation.
- Conduct routine inspections of airport shuttles and report identified issues to the relevant safety team.
- Ensure safe transportation of passengers to and from airports, offices, and hotels.
- Provide passengers with accurate information regarding hotel shuttle schedules, flight times, and accommodation arrangements.
- Generate daily travel analysis reports and detailed transportation plans from the PTS.
- Coordinate passenger check-in and boarding activities where required.
- Ensure appropriate transportation and security/police escort arrangements are available when required.
Job Requirement
SKILLS AND QUALIFICATIONS
- B.Sc./B.A. or equivalent qualification from a recognized institution, or HND.
- Maximum of 2 years' experience in a similar role.
- Previous experience in airport protocol, passenger handling, travel coordination, transportation, hospitality, or related services will be an advantage.
- Good knowledge of airport operations and passenger movement procedures.
- Good communication and interpersonal skills.
- Ability to coordinate effectively with passengers, airlines, airport authorities, drivers, and internal stakeholders.
- Good organizational and time-management skills.
- Ability to work under pressure and manage multiple passenger movements simultaneously.
- Basic computer skills and ability to maintain accurate operational records.
- Willingness to work early mornings, late evenings, weekends, and public holidays when required.