Description
MAIN FUNCTIONS
Coordinate and support domestic travel booking and clerical activities, including mission order processing, flight reservations, ticketing, passenger itinerary management, PTS administration, and liaison with airlines, travelers, Protocol, and Logistics teams.
TASK AND RESPONSIBILITIES
- Receive and verify mission orders to ensure they are properly completed, signed, and approved.
- Process validated mission orders and make flight bookings through the PTS.
- Verify passenger registration and ensure accurate traveler information is captured in PTS.
- Check flight availability, make reservations, and purchase tickets for approved travel requests.
- Ensure appropriate booking priorities are followed and flights are not overbooked.
- Monitor flight bookings and ensure flights are closed to further bookings at the required time.
- Liaise with airline contractors, PTS users, Logistics, Protocol, and GS Helpdesk on flight bookings and modifications.
- Process passenger name changes, booking modifications, cancellations, and other itinerary adjustments as required.
- Monitor last-minute flight changes and promptly notify affected passengers.
- Track daily no-shows and remind passengers to communicate cancelled or changed trips.
- Respond to travel-related enquiries and emails from staff and provide timely assistance.
- Ensure travelers receive their tickets and updated itineraries before departure.
- Maintain accurate travel records and documentation in PTS.
- Prepare relevant travel reports and provide administrative support to the Travels & Protocol team.
- Work effectively under pressure, including during late hours, weekends, and public holidays when required.
- Ensure compliance with Company travel procedures, HSE requirements, and applicable booking processes.
Job Requirement
SKILLS AND QUALIFICATIONS
HND/B.Sc./BA in any discipline with 3 to 6 years’ working experience in a similar position.
• Good computer and analytical skills.
• Experience in organization, able to work under pressure and with minimum supervision
• Good inter-personal relationship/enthusiasm
• Very good human relations and communication skills